Find out more about our ‘Registered Manager Amanda’ – is part of a series of editorials meeting our management team at Premier Community. This week its the turn of Registered Manager Amanda Willard who works in the Chesterfield and S. Yorkshire Areas.
Please see our link for South Yorkshire
How long have you worked for Premier Care?
I started working for Premier Care in December 2017 as a Care Support Worker in the Chesterfield area. After a year, applied for a Senior Carer role and supported the live team in and out of the office. Following this I then worked alongside the Quality Team as a Care Manager, creating person-centred packages for our new service users and completing reviews for our existing service user’s. I have been able to work alongside the Registered Managers and gain invaluable experience from them, with the hopes to be a CQC Registered Manager myself.
Tell us a bit about your previous work experience; what have you done previously? Have you worked in other industries? How has this carried over to your work in care? Or have you always worked in care?
Customer service has been somewhere I have always worked before starting Premier Care. At age 20, I was the Landlady of a Public House in Chesterfield. I started working as ‘bar staff’ at 18 and was lucky enough to become the business owner, where I learnt many skills. I had a love for connecting with people and enjoyed meeting people from all different walks of life. There were so many interesting stories from the older generations; the Public House used to hold pigeon racing many years ago, it was fascinating to hear those tales.
After I had my daughter at 22, I left the Public House and started working for a small old-fashioned Newsagents in Chesterfield town centre. I worked here for 12 years until moving on to Premier Care. We specialised in tobacco and pipes, and we had a regular client base. I made some amazing friends working here and was sad to leave, but I wanted a new challenge, and my little boy had started school full time, so it was time for a change.
What qualifications do you have for your Registered Manager Amanda (Level 3, 4 in Adult Health and Social Care etc.), and when did you achieve these? What qualifications are you working towards?
Qualifications include BTEC Level 2 Diploma in Health and Social Care and TQUK Level 2 certificate in Care planning. I Gained a higher distinction for a Level 3 award in Occupational Therapy, and have also completed an Advanced Safeguarding Adults Level 2 course. Recently, I started my Level 5 Diploma in Management in Health and Social Care. Level 5 is challenging but also very rewarding, my knowledge is growing daily, and I am enjoying learning management skills.
We are all very proud of Amanda, who very recently registered with CQC as a registered manager :
for more details, follow this link: https://www.cqc.org.uk/guidance-providers/regulations-enforcement/regulation-7-requirements-relating-registered-managers
What do you enjoy the most about working in care? What do you enjoy the most about working for Premier Care?
My Grandma inspired me to work in care. I spent a lot of time with her, and I was her informal carer. The family had always commented on how good I was with her and that I should do it for a living. It’s great to go the extra mile for people, and when working in care, you can really make a difference to someone’s day. Being a carer is about comforting people, giving them confidence, and making them smile. But for me, care is more about connecting with people, listening to their lives, and finding out what they have experienced.
The thing I enjoy the most about working for Premier Care is the team ethic we have. Everyone works hard together to ensure we deliver excellent care. There is support on every level, from the carers to the management. We are a team, and every one is appreciated.
What’s different about Premier Care?
I looked at many different care agencies before deciding to work for Premier Care. The values that they hold strong resonated with me. It is a family run business; they have been operating for 20+ years and have gained a wealth of knowledge at that time. This family is right at the heart of the business and shows in the care given. The service users are placed at the centre of their care to ensure we deliver respectful and responsive care. Premier Care puts a big emphasis on learning, teaching and inspiring new members of the team. I am proud to be a part of the team.
Although you are a registered manager Amanda, tell us a bit about yourself!
So I am 38 and married to Dean; with two children, a 15-year-old daughter and a 7-year-old son. My family has supported my career change into care, and I could not have done it without them. We have our own home and have 2 cats and a Cockapoo named Lola. both of us like to go out to the Peak District when we can; Linacre reservoir is a favourite for the kids and dog. Love to read when I have a chance. COVID-19 has made it hard to see family and friends, and we have all had to adjust, but Zoom chats are the new going out. Looking forward to seeing what 2021 will bring.
If Amanda’s story has inspired you to a career in social care, why not contact us at the following link