About Us
As a family-owned and run business, we’ve been caring for communities in the East Midlands since 1996. Today, we have a team of over 550 dedicated care professionals and mobility experts across Nottinghamshire and Derbyshire.
Our Story
From our family to yours
Founded by former nurse Gill Isterling in 1996, Premier Community was born out of a desire to provide quality home care services to adults in the local community.
From our humble beginnings, delivering cleaning and home care services, the business grew dramatically as the service demand increased.
By early 2006, we employed over 100 carers and won multiple council and NHS contracts – solidifying our reputation as a trusted home care provider.
Over 28 years after our inception, we have become a cherished addition to many families across the East Midlands, delivering over 14,000 domiciliary care visits per week and employing over 450 active carers.
To complement our home care services further, we also own several mobility stores conveniently located in key locations across Nottinghamshire, North Derbyshire, and South Derbyshire. From here, our service users can receive advice on our complete range of home care services and access a wide range of mobility aids designed to make living at home easier.
As we look to the future, the company remains in safe hands under the watchful eye of Gill’s five sons: Ben, Dan, Joe, Tim and Aidan, who are all heavily involved in different aspects of the business.
Rest assured, as our family journey continues, our values and dedication to our communities have remained strong and unwavering.
Our Values
By upholding our values, Premier Community strives to be the leading provider of home care services, enriching the lives of our clients and their families. Embedding our values throughout of business ensures we remain a compassionate and supportive community where everyone feels valued, respected, and cared for.
Integrity
We believe in conducting our business with the utmost honesty, transparency, and ethical standards. We strive to build trust and maintain the highest level of integrity in all our interactions with clients, employees, and the community. When faced with difficult decisions we expect our people to do the right thing above all else.
Family Governance
We understand the importance of family and the role it plays in the well-being of our service users. We embrace a family-centric approach, treating each individual with the same care and respect we would offer to our own loved ones. We aim to create a warm and nurturing environment that fosters a sense of belonging and promotes overall happiness and well-being.
Personalised Experience
We truly value each person's unique needs and preferences. It's important to us that everyone who connects with our family business receives a personalised experience. The diverse qualities of our clients and employees are what make our business truly special, and we are committed to honouring and celebrating those differences in the way that we do business.
Innovation
We are committed to staying at the forefront of the sectors in which we operate by embracing innovation and seeking new ways to enhance the quality of our services. As our services have grown, we have had to embed innovation in our problem-solving to ensure we continue to meet the standards we set for ourselves.
As our family business has grown, we have worked tirelessly to keep our focus clearly on what makes our diverse home care and mobility services unique and of high quality.
Initially, we built our reputation on providing care that shared my mother’s compassion and nursing outlook. We now instil those caring values in everything we do, from selecting and training our carers to providing world-class live support.
Our brand has now evolved to look at all the ways we can encourage independent living, the Premier Community way. This evolution inspires us to continue finding innovative ways to enhance the lives of our clients and promote independence in their daily lives.
CEO of Premier Community.
Experience award-winning home care
Celebrating our passion for care
Our passion for caring in the community is undeniable and we’re proud of all our achievements to date. We are committed to recognising and celebrating outstanding performance within our company, as it not only boosts morale but also fosters a sense of pride and community.
In 2023, we won the Family Business Award for Digital Excellence—a whole year ahead of the target date initially set out by the Government following the publication of The People at the Heart of Care white paper in December 2021.
Most recently, we celebrated one of our Nottinghamshire carers, Marie Brown, winning The Home Care Worker Award at the East Midlands Regional Final of The Great British Care Awards.
On the same night, we were honoured to receive high commendation for The Care Employer Award. This recognition, alongside Premier Community’s Tracy Marsden’s commendation for The Home Care Registered Manager Award, is a testament to our dedication to our employees and the quality of care we provide. Tracy was commended for her work as the Registered Branch Manager for North Derbyshire, a role she continues to excel in.
So, whether you’re looking for someone to care for a loved one, or maybe you are hoping to join our fantastic team, we look forward to welcoming you to our community with open arms.
