At Premier Community we recognise that when your stairlift isn’t in proper working order it can have a major effect on your life and ability to get around your house.
When issues arise we want to ensure that your stairlift repair is quick and you stairlift is back running as soon as possible. That’s why we provide a call out service to come to you and provide diagnostics to identify the problem and hopefully repair your stairlift.
Issues can sometimes appear out of nowhere and render your stairlift unusable or unsafe to use.
If there are any issues found with your stairlift, having our stairlift repairs service can quickly help prevent further damage that may be irreversible.
At Premier Community we offer diagnostics for stairlifts, whether they were purchased with us or not.
Look at the options below to book online or call us on 0800 368 9923 for more information on stairlift repairs.
We’re happy to Help
Q. Do you sell used stairlifts?
We do sell used stairlifts. A stairlift is a bespoke product so they are subject to availability. This doesn’t mean we might not have some in stock and ready to go.The main upside of a used stairlift is that they can be half the price of a brand new one. However, even though we will service it to a top level we can’t give it the same 1-year warranty of the brand new rangeAll our used approved stairlift range are serviced and inspected thoroughly. This is carried out by our in-house engineers before making it to our showrooms.
Click here to fill out a contact us form. Ring us 0800 3689923 or visit our showroom in Derbyshire and Sheffield.
Q. Do you use high quality parts when repairing mobility scooters?
All the mobility scooters parts we use are genuine, new and high-quality mobility scooter parts. We supply our parts from certified suppliers. Not only do we supply mobility scooter parts, but we also offer to fit them as an extra service. We are happy to quote with or without fitting although we always recommend an experienced expert fits the parts. If you don’t choose us for your replacement parts always make sure you find out if the parts are new or used. The mobility market is notorious for rogue traders always do your research!
Q. How long does it take to fit a new stairlift?
All our stairlifts are pre-made to measure. Our engineers will carry out an initial free survey at your home.
- A new straight stairlift can take from a day to a week maximum once the client is happy to order.
- A used straight stairlift can take from a day to a week maximum dependant on available stock.
- Curve stairlifts, it can take up to 6-8 weeks as it’s made to measure according to the design of your stairs.
If you have any questions about this product. Please get in touch on 0115 944 3838 or book online.
Q. Do you buy back used stairlifts?
We do buy used stairlifts through our Buy Back Scheme. The purchase of the used stairlifts is subject to its model, age, and condition. Call out for a quote is subject to 30 miles radius from our Ilkeston showroom or our Woodseats showroom.Typically we can give you a quote over the phone. If the stairlift does not have a resale value we may charge to take it out the property.there would be zero charges If you are disposing of a used stairlift to replace it with one of our new or used approved range. We might be able to offer an exchange price subject to its model, age, and condition.any further questions about used stairlifts, contact us by clicking the chat icon. Call us on 0800 3689923 or visit one of our showrooms.
Q. What is covered under the warranty?
When you buy a brand new product from us, you have 12 months brand warranty on the item. However, during this time the only thing you’ll be charged for which is the call out. If you wish to bring the item instore, this would be done for free.