At Premier Community, our carers are not only trained professionals—they’re compassionate individuals who go above and beyond to improve lives. One shining example of this dedication is Laura, a care worker in the Amber Valley area, who has recently taken on the role of Mental Health Champion within our team.
Laura has worked as a care worker for two years, and throughout that time, she’s been a steady source of kindness, understanding, and strength for those she supports. Her decision to become a Mental Health Champion was born from both personal experience and a deep-rooted commitment to making a difference.
“I wanted to be a Mental Health Champion as it is something that really interests me and is quite personal to me,” Laura explains. “I like to be able to offer help and support to others wherever possible.”
A Role That Makes a Real Difference
Mental health challenges can often go unseen—especially in older adults and those receiving care. Laura’s role as a Mental Health Champion is about being a point of support, raising awareness, and starting conversations that matter.
“Being able to make a difference is what excites me about it,” she shares. “It’s a privilege to be a part of something that can change people’s lives and well-being.”
Laura has completed her Level 2 Certificate in Mental Health Awareness, equipping her with the knowledge to spot signs of distress, provide emotional support, and guide people towards appropriate resources.
“It’s made me take note of my own feelings too,” she adds. “I now understand how important it is to take a bit of time for myself and do something I enjoy.”
Starting the Conversation
In her day-to-day role, Laura uses gentle and thoughtful communication techniques to encourage open dialogue. One of her most effective tools is simply asking the right questions.
“I often find that starting a conversation with ‘How are you?’ and then asking ‘How are you really?’ gives people the space to open up,” she says. “Sometimes, that second question is all it takes for someone to share what they’re truly feeling.”
Laura’s approach combines empathy with action. When someone is struggling, she listens first and then gently offers suggestions or information about available support. Her aim is never to push, but to be a constant, reassuring presence.
“Don’t push the person,” she advises. “Let them open up in their own time. Be there to help and support them and let them know that there is help out there when they feel ready.”
A Personal Story with Lasting Impact
Laura’s passion for mental health support stems from a powerful experience in her personal life. Someone very close to her was facing a serious mental health crisis. With dedication, patience, and action, Laura was able to guide them through one of the most difficult periods in their life.
“I managed to get the crisis support team involved, and with a lot of support and understanding, I helped get the person removed from the suicide watch list,” she recalls. “They’re by no means out of the woods—and probably never will be—but I’m proud to have played a part in helping them get back on track.”
Challenging Misconceptions
One of Laura’s missions as a Mental Health Champion is to help change harmful stereotypes about mental illness. She’s seen first-hand the impact of stigma and the barriers it creates to seeking help.
“It’s sad that in this day and age, people still believe things like ‘Mentally ill people are violent and dangerous’ or ‘They’re just attention-seeking,’” she says. “Those views are still out there—and they couldn’t be more wrong.”
She’s also struck by how many people struggle in silence.
“So many people with mental health problems don’t seek help, don’t realise they’re struggling, or go undiagnosed,” she notes. “That’s why awareness is so important.”
Resources for Mental Health Support in the UK
Laura encourages anyone who’s concerned about their own mental health—or someone else’s—to learn more and reach out. There are excellent UK-based organisations offering support, guidance, and community:
- Mind – www.mind.org.uk: Offers advice, helplines, and support networks.
- Mental Health Foundation – www.mentalhealth.org.uk: Great for learning more about prevention, recovery, and how to support others.
- NHS Every Mind Matters – www.nhs.uk/every-mind-matters: A reliable starting point for self-assessment tools, tips, and local services.
Celebrating Laura’s Impact
At Premier Community, we are proud to have people like Laura on our team—individuals who not only provide care, but also advocate for mental well-being, challenge stigma, and create safe spaces for others to heal.
Her story is a reminder that caring for others goes beyond physical health—it includes emotional support, connection, and compassion. And sometimes, just asking someone “How are you really?” can change everything.
