Returns

Eligibility for Returns

1. Standard Products: Products must be returned within 30 days from the date of delivery.
2. Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.
3. Exclusions: Customised or personalised items, as well as hygiene-related products such as bath aids, toilet seats, and cushions, are non-returnable unless faulty.

Faulty or Damaged Products

If your product arrives damaged or develops a fault within 30 days of purchase:

• Contact us immediately at 0800 368 9923 with your order number and details of the issue.
• We will arrange a replacement, repair, or full refund, including return shipping costs.

Refund Process

1. Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
2. If approved, refunds will be processed to your original payment method within 5-7 business days.

Exchanges

• Exchanges are available within the 30-day period if you prefer a different model, size, or type of product.
• If the replacement item costs more than the original, the difference will need to be paid; if less, the difference will be refunded.

Return Process

1. Request a Return: Contact us at mobility@premiercommunity.co.uk or call 0800 368 9923 to initiate a return.
2. Shipping Instructions: We will provide instructions for return shipping. We can arrange pickup or assist with packaging for larger mobility equipment.
3. Return Shipping Costs: For standard returns, shipping costs are the customer’s responsibility. For faulty or damaged goods, we will cover the shipping.

Questions?

Our team is here to help! Contact us at 0800 368 9923 for any questions about our returns policy or product-specific concerns.