Frequently asked questions
Here, you’ll find the answers to some commonly asked questions about home care.
Call us on 01623 810 100 or get in touch via the contact form here
Arranging Home Care
How do I arrange home care for myself or a loved one?
You can arrange home care through your local authority or you can contact us directly for a free home care assessment to determine the level of care required.
How do I know what level of care is needed?
A care needs assessment can help determine the level of support required. This can be arranged through your local council or directly through us.
Paying for Home Care
Is financial assistance available for home care?
Yes, depending on your circumstances, you may be eligible for financial support from the local council, NHS continuing healthcare, or specific benefits like Attendance Allowance. Read through our resources section to explore all the different options for funding your home care.
Flexible Home Care
Are your home care services available overnight?
Yes, we are pleased to offer a night owl service that operates between 10pm and 7am to give you peace of mind whilst you are asleep.
Can home care be temporary or short-term?
Yes, home care can be arranged for short-term needs, such as during recovery from surgery or while a regular carer takes a break (respite care).
Complaints and Compliments
What happens if I'm not happy with the care provided?
If you have concerns about the care you or a loved one are receiving, please contact your registered branch manager or care co-ordinator in the first instance.
Should the issue not be resolved to your satisfaction, please contact our Quality Assurance team at quality@premiercommunity.co.uk.
I love your services, where can I send compliments about your carers?
We love receiving feedback from our service users – use the Contact Us form to let us know which carers have gone above and beyond their duties.