We want you to feel absolutely confident in choosing Premier Community; that’s why we invest so much time and effort into selecting the right candidates for our care teams, with a strong emphasis on staff training, to maintain the highest possible standards. This commitment ensures our clients receive the best possible care, as we believe that well-trained staff are the foundation of excellent service.
Our carers aren’t just kind and compassionate—they’re highly trained professionals equipped with the skills, knowledge, and confidence to support you or your loved one safely, respectfully, and with genuine warmth, thanks to our ongoing commitment to staff training. We ensure our carers are continually educated in the best practices of care, which is essential for providing the highest level of support.
Comprehensive Training from Day One
Every carer at Premier Community begins their journey with a thorough induction programme, designed to prepare them for every aspect of delivering exceptional care. This includes a blend of digital and hands-on training, developed by our experienced in-house trainers and aligned with current legislation and best practices. During this induction, they engage in practical scenarios that help them understand the real-world application of their training.
Topics covered include:
- Medication administration
- Moving and handling people and objects
- Safeguarding adults
- Basic life support and first aid
- Infection prevention and control
- Dementia awareness
- Oral health, nutrition, and fluids
- Fire safety and COSHH
- Autism and mental health awareness
- Pressure area care and falls prevention
- Catheter and stoma care
- Data and cyber security
- Health and safety, communication, and record keeping
For those new to care, we provide structured support through the nationally recognised Care Certificate.
Ongoing Learning and Annual Refreshers
Ongoing assessments ensure that our training remains relevant and effective. We frequently gather feedback from both clients and staff to identify areas for improvement and to adapt our training programmes accordingly, ensuring that the care we provide evolves with the changing needs of our community.
Training doesn’t stop after induction. We provide regular refresher training to keep our carers up to date with changes in legislation, best practices, and emerging care needs. Every year, our carers refresh essential skills in areas such as:
- Medication management
- Moving and handling
- Safeguarding and first aid
- Infection control
- End-of-life care
We also review key topics every three years to ensure a well-rounded, up-to-date knowledge base across our team.
Additionally, we encourage our staff to pursue further education in specialised areas of care. This could include obtaining further training in areas such as live-in care and palliative care, which enhances their ability to support clients with serious and life-limiting conditions.
Tailored Training for Individual Needs
We understand that every person is unique—and some care needs are more complex. When needed, we create personalised training packages for our carers based on your specific needs.
Whether it’s PEG feeding, epilepsy management, advanced dementia care, or the use of specialist equipment like ceiling hoists, our carers are fully trained before they begin supporting you or your loved one.
Finally, our commitment to staff training ensures that we are prepared for future challenges in the care sector. As new technologies and methodologies develop, we strive to keep our training relevant and impactful, ensuring that our clients receive the best possible care as we adapt to new standards and practices in the industry.
By investing in our staff’s development, we not only improve our service quality but also boost staff morale and retention rates. A well-trained team is more likely to feel confident in their roles, leading to better outcomes for our clients and a more positive environment overall.
