About Us
As a family-owned and run business, we’ve been caring for communities in the East Midlands since 1996. Today, we have a team of over 630 dedicated care professionals and mobility experts across Nottinghamshire and Derbyshire.
Our Story
From our family to yours
Founded by former nurse Gill Isterling in 1996, Premier Community was born out of a desire to provide quality home care services to adults in the local community.
From our humble beginnings, delivering cleaning and home care services, the business grew dramatically as the service demand increased.
By early 2006, we employed over 100 carers and won multiple council and NHS contracts – solidifying our reputation as a trusted home care provider.
Over 29 years after our inception, we have become a cherished addition to many families across the East Midlands, delivering over 14,000 domiciliary care visits per week and employing over 560 active carers.
To complement our home care services further, we also own several mobility stores conveniently located in key locations across Nottinghamshire, North Derbyshire, and South Derbyshire. From here, our service users can receive advice on our complete range of home care services and access a wide range of mobility aids designed to make living at home easier.
As we look to the future, the company remains in safe hands under the watchful eye of Gill’s five sons: Ben, Dan, Joe, Tim and Aidan, who are all heavily involved in different aspects of the business.
Rest assured, as our family journey continues, our values and dedication to our communities have remained strong and unwavering.
Our Family Business Values
At Premier Community, our family values are more than just words on a page—they are the foundation of how we live, work, and care every single day. As a family business rooted in our local community, these principles guide not only the way we deliver care, but also how we treat one another, our partners, and the families who place their trust in us.
As our family business has grown, we have worked tirelessly to keep our focus clearly on what makes our diverse home care and mobility services unique and of high quality.
Initially, we built our reputation on providing care that shared my mother’s compassion and nursing outlook. We now instil those caring values in everything we do, from selecting and training our carers to providing world-class live support.
Our brand has now evolved to look at all the ways we can encourage independent living, the Premier Community way. This evolution inspires us to continue finding innovative ways to enhance the lives of our clients and promote independence in their daily lives.
CEO of Premier Community.
Experience award-winning home care
Celebrating our passion for care
Our passion for caring in the community is undeniable, and we’re proud of all our achievements to date. We are committed to recognising and celebrating outstanding performance within our company, as it not only boosts morale but also fosters a sense of pride and community.
In 2023, we won the Family Business Award for Digital Excellence—a whole year ahead of the target date initially set out by the Government following the publication of The People at the Heart of Care white paper in December 2021.
Earlier this year, we celebrated our Amber Valley Registered Care Manager, Sabrina Bennett winning The Home Care Registered Manager Award at the East Midlands Regional Final of The Great British Care Awards.
On the same night, we also celebrated Amber Valley Carer, Laura T winning the Newcomer to Care award, alongside our Recruitment Team who were Highly Commended in the Three R’s Category for Recruitment, Retention and Recognition.
So, whether you’re looking for someone to care for a loved one, or maybe you are hoping to join our fantastic team, we look forward to welcoming you to our community with open arms.
