Travel John

Please note that we require a completed VAT relief form before we can dispatch your products. 

We are committed to shipping your products as soon as possible. You should expect to receive your order within 5 to 10 working days. We will keep you informed about the status of your shipment to ensure that you know when to expect your products. Orders can be placed at any time of the day, and please note that we only deliver to mainland UK.

We at Premier Community aim to provide complete satisfaction to our customers with their purchases. Therefore, we have designed a hassle-free returns policy in case you are not satisfied with your purchase.

Our returns policy allows you to return any product within 30 days of purchase for a full refund or exchange. To be eligible for a return, the product must be in its original packaging and in the same condition as when it was received.

To initiate a return, please contact our customer service team via email or phone. We will provide you with a return authorisation number and instructions on how to return the product.

Please note that the customer is responsible for the cost of return shipping unless the product is defective or damaged upon arrival. In the case of a defective or damaged product, we will provide a prepaid shipping label for the return.

Once we receive the returned product, we will inspect it to ensure it is in its original condition. If the product meets our return policy requirements, we will issue a refund or exchange within 5-7 business days.

We take pride in our products and want our customers to be completely satisfied with their purchases. If you have any questions or concerns about our returns policy, please do not hesitate to contact us.