Stairlift Servicing & Aftercare
We don't just fit your stairlift and leave. Our engineers look after it for years afterwards, with annual servicing, breakdown call-outs and aftercare plans that keep you moving safely around your home.
Aftercare from a company that cares
For many of our customers, a stairlift is what lets them keep living safely in the home they love. That’s why our support doesn’t end when the engineer packs up. From the day it’s fitted, the same local team that installed your stairlift is here to keep it running smoothly.
We’ve been caring for people in their own homes for 30 years. We bring that same care to our stairlift customers: clear advice, friendly engineers, and a real person to talk to when you call.
Please note: we service and repair stairlifts supplied and installed by Premier Community.
Annual stairlift servicing
We recommend a service once a year. Regular servicing helps your stairlift stay safe and reliable, spots small issue
What’s included in a service:
Safety checks on the seat belt, safety edges and sensors
Inspecting the rail, gears and drive system
Testing the batteries and charging points
Checking the swivel seat, footrest and controls
Testing remote controls and call/send units
Cleaning and lubricating moving parts where needed
Our Engineers
Our stairlift engineers are part of the Premier Community team. They are fully trained and approved, and they treat your home with respect. They take time to explain what they’re doing, and they’ll answer any questions you have.
Call us
Ring 0800 368 9923 and tell us what’s happening.
Simple checks
We’ll talk you through quick checks, like whether it’s parked on its charging point or the key switch is on.
Engineer visit
If it still isn’t working, we’ll book one of our engineers to visit.
Quick answers to common questions
For our full list of FAQs please visit our Stairlifts FAQs page.
How often should my stairlift be serviced?
We recommend having your stairlift professionally serviced at least once a year to help keep it safe, reliable and running smoothly.
What should I do if my stairlift stops working?
If your stairlift stops working, check that it is switched on, fully charged and that the power supply is connected. If the problem persists, contact our team for advice and assistance.
Can you service a stairlift that you didn't install?
Please contact our team to discuss your stairlift and its servicing requirements. We can advise whether we’re able to help with your particular make and model.
What is included in a stairlift service?
A stairlift service typically includes checking the lift’s safety features, controls, track, moving parts and battery performance. Our engineer will assess the stairlift’s condition and identify any maintenance requirements.