Care Co-Ordinator - Role & Responsibility
Community Care Co-ordinators play a central role in the success of Premier Community’s home care services. They are the people who bring together care delivery, people management, and planning, ensuring that our values are reflected in every visit we deliver.
Ensuring Safe, Person-Centred Care Everyday
Purpose of the role
Based primarily at our Head Office in Mansfield, this role sits at the heart of our Community Care operations, working closely with Registered Managers, Team Managers, and care teams to support both service users and staff.
The Community Care Co-Ordinator role exists to ensure that care is safe, consistent, person-centred, and well organised. Co-ordinators balance the needs of the people we support with the well-being of the staff who deliver care every day.
At Premier Community, care co-ordination is about more than scheduling visits. It’s about understanding individuals, responding to change, supporting teams, and making sure people can continue to live independently in their own homes.
Bringing People, Planning and Care Together
What a Community Care Co-Ordinator does
Community Care Co-Ordinators oversee the day-to-day co-ordination of care delivery across the community. Their responsibilities include:
Care Planning & Co-ordination
- Planning and managing weekly care rotas with a strong focus on logistics, efficiency, and continuity of care.
- Responding to changes and live issues to ensure visits are covered safely and promptly.
- Working closely with Registered Managers to support service user preferences and outcomes.
Supporting People & Teams
- Leading and supporting care staff in line with Premier Community policies and values.
- Ensuring staff feel listened to, supported, and part of a wider team.
- Inducting and supporting new team members as they settle into their roles and our culture.
- Supporting staff through probation reviews, performance discussions, and formal processes when required.
Communication & Collaboration
- Acting as a key point of communication between care teams, managers, and the wider organisation.
- Monitoring and responding to multiple communication channels in a professional and timely manner.
- Working collaboratively with other Team Managers to ensure a consistent and respectful approach across the business.
Quality & Presence in the Community
- Spending time in the community when required to observe practice and meet service users.
- Helping ensure care is delivered safely, respectfully, and in line with individual care plans.
Skills and Personal Qualities
The values and skills that make a difference
Successful Community Care Co-Ordinators are people who:
- Care deeply about supporting others
- Take a person-centred approach to both care and leadership
- Think logically and strategically when planning rotas and managing resources
- Communicate clearly, calmly, and respectfully — even in pressured situations
- Enjoy leading teams and helping others grow
This role suits individuals with experience in care out in the field, who are looking to develop a long-term career in care leadership.
Culture and Inclusion
A work place where people feel valued and supported
Premier Community is an award-winning, family-run organisation with three decades of experience delivering high-quality home care. We currently provide more than 9,000 hours of care each week, supporting people to remain independent in their own homes.
Our Community Care Co-Ordinators are a valued part of our leadership structure and are supported through:
- Ongoing training and professional development
- One-to-one support from senior management
- Opportunities to progress within the organisation
- A flexible working approach that recognises the realities of care delivery
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