After months of dedication and passionate caring, we are happy to announce that we have been celebrating our recent rating of ‘Good’ from the Care Quality Commissions (CQC). Following a in depth inspection in December 2024, it was fair to say the outcome was that this report is one of the strongest we’ve received.
An achievement like this is a true testament to Lynsey Hind, Registered Manager, who played a key leadership role. Turning back the RI rating to ‘Good’ has been one of Lynsey’s goals as Registered Manager and she excelled in achieving this. Lynsey shared that ‘all the support and positive changes that have taken place within Premier has all contributed to this rating.’
She also expressed gratitude to others in the Nottinghamshire branch by sharing that ‘I couldn’t have done this alone without my care co team, lead community carer’s (LCC) team and everyone internally. You can follow the link to know more about Lynsey and her journey to Nottinghamshire’s care Team by reading her blog article. Simply click here to do so!
With this being said we would like to acknowledge and express our enormous gratitude to the Nottinghamshire Care Co- Ordinator’s Ellie F, Jemma W, Leah H and Gemma S. the report highlighted their management skills and was glowing to say the least. Also, the Nottinghamshire LCC’s who have gone from strength to strength to create a positive culture out in the field. Thank you to Marguerite S, Teresa M, Michelle S, Ellie M and Robin Eyles.
Having turned around our rating from ‘requires improvement’ in October 2021, we are incredibly proud of everyone across the Nottinghamshire branch, for all their unwavering commitment to providing compassionate, family – centred home care.
What those in our community said about us…
The inspector highlighted our enhanced training and support we provide to those in community. She said “Managers and care Co – Ordinator’s were visible, knowledgeable and supportive, helping staff develop in their roles.
People were supported by staff who felt valued by the management team. Staff consistently told us they were supported, trained and encouraged to deliver person centred care in line with peoples wishes.” It is important to us that our values aren’t only reflected with the care we deliver to our service users but also to those that work in our community, we are pleased that this has been felt and acknowledged by those in their work support system and with training received at HQ.
Another area we were pleased to read about was our service users reporting back their kind and generous words. The inspector said that “People told us they felt safe and received care consistently from a regular team of staff.” With one of our values being personalised experience we are thrilled to see this being felt by those receiving our home care services.
She then proceeded to mention that “People stated they were supported safely with their medicines and staff were knowledgeable about their medicines and assisted them with tasks such as ordering and fetching prescriptions” The enhanced training we deliver at HQ is reflected with the delivery of care to our service users, ensuring them ,and us, those who are providing the person-centred care are confident and happy when fulfilling their responsibilities.
Overall, the report showcased our quality care services provided by those in the Nottinghamshire branch. Looking ahead the report also sets out the pathway to outstanding and creates a benchmark for us all to build on.
What this means for the future of Premier Community…
For Premier Community this cause for celebration has been a great start to the year and Rebecca H, Quality Assurance Manager, shared some words reflecting on the inspection and what this means for us as a Home Care provider.
Rebecca shared that “Over the past two years, Premier Community has undergone significant changes, especially after receiving a required improvement notice following our CQC inspection in 2021. Coming out of Covid presented numerous challenges, particularly in adapting to ever-changing government guidelines. Our primary focus was ensuring the safety and happiness of both our staff and service users.
As a management team, we have worked tirelessly to implement improvements and foster a culture dedicated to providing high-quality care. We are proud to announce that our efforts have paid off, as reflected in our recent CQC inspection, where we received a ‘Good’ rating in all five areas.
I am incredibly proud of everyone who contributed to this achievement. It was uplifting to hear such positive feedback from our staff, service users, and third parties, such as social workers and occupational therapists, who collaborate with us to ensure we deliver a high-quality, person-centered service.
This inspection outcome reaffirms that our hard work is being recognized, but it is just the beginning. We remain committed to continually improving and striving for even higher standards.”
Finally, to end on Dan Isterling, Chief Executive Officer, expressed his pride and how this shapes the future for Premier Community. Dan shared that “As a local family business, the quality of our care is deeply personal to us. We were very proud to receive a ‘Good’ rating following the recent inspection.
The impact our care staff have on people’s lives is significant, and as a agency we recognise the responsibility to support our brilliant carers in delivering home care they take pride in. This inspection highlighted many examples of our staff’s dedication.
It was especially pleasing to see the CQC acknowledge our efforts in fostering a shared direction and culture within our organisation. Our reputation has contributed to significant growth in our Nottinghamshire branch over the past few years, and we currently support over 200 clients across the county living independently at home.
We are aware of the many well- documented challenges facing adult social care and employers. Nevertheless, we aim to build on the success outlined in this report and continue improving our home care services.”
Here is a link to our full report https://www.cqc.org.uk/location/1-213682363/reports/AP5416/overall