Choosing home care is a big decision, and it’s not one families make lightly. It often comes after noticing that everyday tasks are getting harder, or after careful conversations about what support might make life at home easier and more comfortable.
At Premier Community, we provide professional home care services designed to help people stay independent, safe, and happy in their own homes. As a privately owned, family-led company, we combine professional standards with a personal, grounded approach. Our focus is always on the individual, their routines, preferences, and well-being.
Starting with a Conversation
It all starts with a conversation. When you first get in touch, either by phone or through our website, a member of our care onboarding team will have a chat with you to understand your day-to-day life, what matters most to you, and where a helping hand could make a difference. Whether it’s support with personal care, meals, or simply having someone to check in on, we tailor everything to your needs. This conversation forms the basis of a personalised care plan, so you know exactly what to expect.
During your call we can check our current capacity within your local care team, to give you an idea of what call times maybe available, should you choose to go ahead, and what our costs will be if you are a self-funder.
If you’re unsure whether you qualify for council funding – take a look at the following article: Government Funding For Home Care: What Support is Available? or head over to gov.uk to request a needs assessment.
Your Home Care Assessment
Before care begins, one of our experienced local team members will come to your home for a care assessment. During this visit, we get to know your routines, your preferences, and any health or mobility considerations. It’s also a chance to discuss how care can complement the support you may already receive from family. The outcome is a plan that’s flexible, evolving with your needs over time, rather than a rigid schedule of visits.
Local Teams you can Rely On
A big part of what makes Premier Community different is our local teams. Wherever possible, you’ll see familiar faces who know you and your routines. Consistency like this isn’t just convenient, it builds trust. Carers notice small changes in well-being, respond quickly, and provide support in a way that feels personal rather than transactional.
Behind the scenes, our dedicated co-ordinators make sure everything runs smoothly, keeping families informed and confident in the care provided.
Care that’s Relationship-Led
Our approach to home care is relationship-led. Of course, practical tasks like bathing, dressing, or medication are important, but so is companionship and emotional support. Our carers focus on encouraging independence wherever possible, supporting daily routines, and helping people stay connected to life at home. Each visit is guided by a sense of respect and understanding — because care is most effective when it feels natural and tailored to the person receiving it.
Ongoing Support that Adapts
As needs change, our care adapts. We regularly review care plans and keep in touch with families to make adjustments when required. That might mean changing visit times, introducing extra support, or transitioning to live-in care if needed. Because our teams already know you, these changes happen smoothly, with minimal disruption.
Working Together with Families
We also work closely with families, keeping communication open and clear. Knowing that a loved one is being supported by trusted local carers provides real peace of mind. We see ourselves as partners with families, not a replacement, helping everyone feel confident about the care in place.
Professional Care with a Personal Touch
At Premier Community, we combine professional standards with a grounded, personal approach. Our care teams live and work locally, bringing knowledge, consistency, and a sense of community to every visit.
If you’re thinking about home care services for yourself or a loved one, we’re happy to talk through your options, answer your questions, and explain how care at home can work for you, clearly, professionally, and with genuine care.
