Accessing Your Digital Care Plan
Caring for a loved one can be challenging, especially when you’re not always there to see how they’re doing. The Access Care Planning app provides a simple and secure way for friends and family to stay informed about the care their loved ones receive.
Digital Care Planning
What is it?
We pride ourselves on being at the forefront of technology, and our digital care planning app enables you to keep up-to-date about your loved one’s care and well-being.
Whether it’s checking visit updates, monitoring medication administration, or communicating directly with carers, the app ensures you’re always in the loop. Designed to improve transparency and provide peace of mind, it helps you stay connected and involved in their care journey—no matter where you are.
With real-time updates, secure messaging, and easy access to care records, the app makes it easier to support your loved one while working in partnership with our care teams. If you’re ready to get started, follow the steps below to register and begin using the Access Care Planning app.
How to Access a Digital Care Plan
Step 1: Download the App
Head over to the relevant store for your device by clicking the links below:
Let Us Know Your Device ID
Step 2: Take a Screenshot of the App's Login Page
Once downloaded, please open the app directly from your device and take a screenshot of the initial login screen.
Your Device ID will be identified at the top of the screen (as per the example shown) and it is this information our team needs to register your device successfully.
Then fill in your details via the secure form below, and don’t forget to include the screenshot of your Device ID.
After your details have been submitted, our team will use these to process your request. Please note, we always complete a few checks before setting up a device to ensure you’re a known contact to the service user.
Register your Device
Step 3: Submit Your Details
Troubleshooting
App Not Working?
If you have followed the steps above and received confirmation from our team that your device has been successfully registered, but you’re unable to log onto the app, please contact us directly via email to report an issue with your access.
Alternatively, if you have recently had a new device, we may need you to re-complete the above form to log your new details.
