Welcome to our care resources

Each local authority has specific criteria for assessing funding needs, typically through a financial assessment. If your needs are more health-related, you may qualify for NHS-funded care packages. Even if you’re deemed a self-funding client, there are options for assistance, such as Attendance Allowance. For more detailed information, explore our guides

If you have concerns about the care you or your loved one are receiving, follow these steps:

1. Contact Us First: Please reach out to us directly by phone, email or on our website. We aim to resolve issues locally, and the registered manager will review your concerns. Contact us.

2. Complaints Procedure: If the problem continues, we have a robust complaints process managed by our centralised Quality Assurance team to ensure the situation is addressed. Email the esculation to quality@premiercommunity.co.uk

3. Escalation: If you’re still not satisfied after following our procedure, you can escalate the complaint to your local authority or the Care Quality Commission (CQC).

Yes, all our staff receive comprehensive training. This includes in-person induction training, ongoing competency checks, and regular digital knowledge updates to ensure they deliver the highest standard of care.

How Do You Select Your Home Care Staff?

We carefully select our home care staff through a rigorous process. This includes:

• A value-based interview to assess their empathy, communication, and professionalism, ensuring they align with our core values.
• Asking customer-led questions based on feedback from client surveys.
• Conducting a full enhanced DBS check to ensure the safety and security of those in our care.

This process as well our experienced and dedicated recruitment team, helps us find dedicated home care staff who meet the highest standards.

Yes, all of our mobility shop team are able to talk through options for home care. They would need to talk to our operations team to check our current capacity, so it might be better to ring us quickly first on 01623 810100. However we pride ourselves on being approachable and we are very happy to talk through options. Most of our mobility shop managers have been carer’s in the community for us.